Returns/Exchanges

Please allow orders to be in pre shipment (processing) for 5-10 business days due to order volumes. We are working to ship your order out as soon as possible. Please note that ALL purchases are final. We do not accept returns or exchanges on sale items (this includes Black Friday / Cyber Monday purchases).

Returns are only accepted if you've received an incorrect item, incorrect size or faulty item. If you receive an item that appears to be incorrect or damaged please email shopdenoa@gmail.com. Please include your first name, order number and a photo of the defect or incorrect item. Ensure you email within 48 hours of receiving your order. Items reported after 48 hours will not be reviewed. As slippers are handmade to order for each customer, please note we do not accept returns for them. Please note that return of clothing items are only accepted for an exchange / store credit. Please note that we will not be accepting any returns for items purchased during Black Friday / Cyber Monday period. All sales are final.

Returns for store credit will be accepted if we have sent you an incorrect size or colour. All returns must be first approved by us and must be sent to our P.O. Box address within 2 weeks of receiving your order. Customer will cover the cost of returns and the shipping fee is nonrefundable.

For returns to be accepted, the items must be in the same condition and original packaging in which it was received.

To start a return please email shopdenoa@gmail.com and include your first name, order number and a photo of the defect or incorrect item. All emails are responded to within 2-4 business days so please wait for a response before proceeding.

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